Refund and Return Policy for SunGLShop

Effective Date: January 15, 2025

Thank you for shopping at SunGLShop! We want you to be completely satisfied with your purchase. However, if you need to return or exchange an item, we are here to help. Please review our Refund and Return Policy below for all the details.

1. Return Eligibility

We want to ensure that you are completely happy with your purchase. If you are not satisfied, you can return most products within 30 days of receiving your order for a full refund or exchange.

  • Return Period: You have 30 days from the date of receipt to return an item.
  • Condition of Items: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items must be free of any wear, damage, or alterations.
  • Non-returnable Items: Some items, including personalized products, final sale items, and hygiene-related products, are not eligible for return. Please contact customer service if you’re unsure whether your item can be returned.

2. How to Initiate a Return

Returning your purchase is easy! Simply follow the steps below:

  1. Contact Customer Support: Reach out to us at info@sunglshop.click or call us at (843) 236-3415 within 30 days of receiving your order to initiate the return process.
  2. Return Authorization: After contacting us, you will receive a Return Authorization (RA) number along with detailed instructions on how to return your item.
  3. Return Shipping: You are responsible for paying the return shipping costs unless the return is due to a defective item or our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the return to be processed after we receive your item.

  • Refund Method: Refunds will be issued to the original payment method used during checkout.
  • Partial Refunds: If your item is not in original condition, is damaged, or has missing parts for reasons not due to our error, we may issue a partial refund or charge a restocking fee.
  • Processing Time: Refunds typically take 5-7 business days to be processed after the return is received. Please note that the processing time may vary depending on your payment method and financial institution.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, we recommend returning the original item and placing a new order. We do not process direct exchanges.

If your exchange is due to a defective product or our error, we will provide you with a prepaid shipping label for the return, and the new item will be sent out to you as soon as possible.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact our customer service team immediately at info@sunglshop.click. We will do our best to resolve the issue as quickly as possible.

  • Notification: Please notify us of the damage or defect within 7 days of receiving the item.
  • Resolution: Depending on the situation, we may offer a refund, replacement, or store credit.

6. Refund and Return Exceptions

We aim to provide hassle-free returns, but please note the following exceptions:

  • Non-returnable Items: Certain items, including personalized products, gift cards, downloadable software, or products that have been used, worn, or altered, are not eligible for return.
  • Restocking Fees: A restocking fee of up to 20% may apply for returns in which the product is not in its original condition or has been used.
  • Final Sale Products: Any products marked as “final sale” are not eligible for returns or exchanges.

7. Return Address

Please send all returns to the following address:

SunGLShop
185 Warren Way
Lancaster, Pennsylvania, United States
Phone: (843) 236-3415
Email: info@sunglshop.click
Website: sunglshop.click

8. Customer Support

Our customer service team is available to assist you with any questions or concerns regarding your return. If you need help, please contact us via:

Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM EST.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. When we make significant changes, we will update the effective date and notify our customers via email or through an announcement on our website.

By shopping with SunGLShop, you agree to the terms and conditions outlined in this Refund and Return Policy. We are committed to providing the best customer service and ensuring your satisfaction with every purchase.

Thank you for shopping with us!

SunGLShop
185 Warren Way, Lancaster, Pennsylvania, United States
Phone: (843) 236-3415
Email: info@sunglshop.click
Website: sunglshop.click