Shipment Policy
Effective Date: January 15, 2025
At SunglShop, we strive to provide fast and reliable shipping services to ensure that your orders arrive promptly and in excellent condition. This Shipment Policy outlines the shipping methods, delivery times, and other important shipping-related information. By placing an order on our website, you agree to the terms outlined in this policy.
1. Shipping Methods and Fees
We offer various shipping methods to accommodate the needs of our customers. Shipping fees are calculated based on the size, weight, and destination of your order. Our available shipping options include:
Standard Shipping: Delivery time typically takes 5-7 business days for domestic orders within the United States.
Expedited Shipping: For faster delivery, we offer 2-3 business days expedited shipping to U.S. addresses.
International Shipping: We also ship to international destinations. Delivery times for international orders may vary and typically range from 7-21 business days, depending on the destination country.
Shipping costs will be displayed at checkout based on the shipping method and your location.
2. Order Processing Time
Orders are generally processed and shipped within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been dispatched, we will send you a shipment confirmation email with tracking information.
3. Tracking Your Shipment
Once your order has been shipped, you will receive an email containing tracking details so that you can monitor your shipment’s progress. You can track your order using the carrier’s tracking number provided. If you experience any issues with tracking or need assistance, please contact our customer support team.
4. International Shipping
We are pleased to offer international shipping to select countries. Please note that international orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer. Shipping times may vary depending on the destination and customs procedures.
- Customs Duties and Taxes: Customs duties and taxes are not included in the shipping costs and are assessed by the destination country. Please check with your local customs office to understand any potential fees or restrictions for international shipments.
5. Shipping Restrictions
Some products may have shipping restrictions based on their size, weight, or legal regulations. If a product cannot be shipped to your location, you will be notified during the checkout process, and we will offer alternatives or issue a refund.
6. Delivery Issues
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund if applicable. Please retain all packaging materials, as they may be required for a claim with the carrier.
7. Shipping Delays
While we strive to deliver all orders in a timely manner, shipping delays may occur due to factors outside our control, such as weather, carrier delays, or high shipping volume during peak seasons. We will keep you updated on the status of your order and do our best to minimize delays.
8. Free Shipping Promotions
Occasionally, SunglShop may offer free shipping promotions on select orders or during special events. The terms of these promotions will be clearly stated on our website or during checkout. Free shipping promotions may only apply to certain shipping methods or geographic areas.
9. Changes to Shipment Policy
We reserve the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page, with the “Effective Date” updated accordingly. Please review this policy periodically to stay informed about any changes.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, need assistance with tracking, or experience any shipping issues, please contact us:
Address:
185 Warren Way, Lancaster, Pennsylvania, United States
Phone Number:
(843) 236-3415
Email:
info@sunglshop.click
Website:
sunglshop.click